1.0 Posting Request
1.1 How to post a request on BIBIT?
Once logged in as a registered user, you may begin posting request by clicking the “Post Requests!” button in
the header. Fill in the Item Details (provide the most information to travellers for easier purchase), Country
Details, Delivery of Item and Price Offered.
In Delivery of Item, you need to indicate the size of items and your delivery option (whether you prefer to self-collect or direct postage) for traveller’s reference.
Price Offered, please state the estimated purchase cost per item and the price you are willing to pay for each item. The price you are willing to pay should be inclusive of the reward to travellers, item cost and shipping cost.
1.2 What is the Request Summary?
This page will outline the details of your request. Please check the details and you have the option to make
edits before creating the request.
The request summary also outlines the estimated price of your request with the service fee that we charge in order to keep the BIBIT platform running and to serve you better.
1.3 What happens after Order Request has been created?
Your Request will be assigned a unique Request Number and its status is currently Open.
From there, interested travellers who are willing to fulfil your request will make an offer on your request
page. You have the option to accept/reject these offers. Once accepted, you may proceed to pay the deposit
for your request.
1.4 How many request order status are there and what does it mean?
|Request Order Status||Details||Can you edit the request?||Can you cancel the request?|
|Open||Request is open and currently awaiting travellers to make offer||Yes||Yes|
|Accepted||Offer has been accepted by the requester, awaiting deposit payment||Yes||Yes|
|Deposit Paid||Deposit has been paid and will be safe kept by BIBIT until item delivered||No||No|
|Item Posted||Traveller has delivered the item, item is ready for collection||No||No|
|Completed||Request has been fulfilled, request closed||No||No|
1.5 What happens after I accepted an offer?
You will be prompted to make the deposit for the item which we at BIBIT will safe keep for you.
1.6 If I am interested in the item recommended by the traveller, how should I proceed?
You can place an order directly for the recommended purchases by clicking “I want this item!”. You are required to choose the delivery method and quantity you wish to purchase. You will be prompted to make the deposit for the item which we at BIBIT will safe keep for you.
1.7 When can I edit/cancel my request order?
You may refer to the chart at 1.4 to determine at which point of your request status you may make edits and cancellation.
If for any reason you will like to edit/cancel your Request after deposit has been paid, you may only do so after
communicating with your traveller and reaching an agreement with him/her. If both parties agree to edit/cancel
the request, you will need to send an email to firstname.lastname@example.org and we will proceed with the edit/refund. We will charge a standard bank processing fee to make the refund.
1.8 I have been waiting for a long time, why have there been no offers to my request?
At BIBIT, our platform tries its best to match all requests to the respective travellers. You may not receive
any offer from travellers due to:
- Your willing to pay price may be too low to incentivize travellers
- Your item may be difficult to carry or find in the travelling country
- Your requests have not met the right traveller
1.9 How can I receive my item?
You can opt to self-pickup your items from our office at:
E-07-12, BLOCK E
SUNWAY GEO AVENUE, JALAN LAGOON SELATAN
SUNWAY SOUTH QUAY, SUNWAY CITY
47500 SUBANG JAYA, SELANGOR DARUL EHSAN
Please inform us when you are coming to pick up your item at +6013 3876794.
Alternatively, you may opt for your traveller to post your item.
1.10 How do I get my refund if I do not receive my item?
If you do not receive your item within a grace period of 7 days after the proposed delivery date of the traveller, please contact us at email@example.com . We will attempt to contact the traveller, investigate on the status of your request and once we determined that the traveller is unable to fulfill your request, you will be refunded the full amount of the deposit.
1.11 What if I receive the wrong items?
You may contact your traveller directly to enquire on this matter and see if any arrangements can be made. Please
be reminded, you reserve the right to reject the item. If both parties come to an agreement and require further
assistance (e.g. partial refund or change in request details), please contact us at firstname.lastname@example.org.
If you and the traveller are unable to come to an agreement and you wish to cancel the order, please make a report
on the matter at email@example.com. BIBIT will
cancel the request order when the wrongly purchased item is delivered back to us at our BIBIT office (cost
of postage or delivery is borne by requester). We will then refund the money to you and return the wrongly
purchased item back to the traveller without any monetary reimbursement.
1.12 If I choose to self-pickup from the BIBIT office, how long will BIBIT hold the item?
If the item remains uncollected within 7 days after the traveller delivers the item to our office, BIBIT will
release the deposit payment to them. BIBIT will not attend to any disputes on the release of deposit after
this period of 7 days.
If the item remains uncollected within 14 days of delivery from the traveller, BIBIT will dispose the item accordingly.
If the requester requires a period of time longer than 14 days, please contact us at firstname.lastname@example.org.
1.13 Can I claim warranty from BIBIT with regard to my request?
BIBIT will not provide any form of warranty service to the requested items. Please refer to the original item’s manufacturing warranty and international claims policy.
1.14 Most items are denoted in foreign currency, how do I proceed?
Requesters will have to take account the foreign exchange rate and proceed to convert it back to Malaysian Ringgit when discussing the willing to pay price with the travellers. BIBIT will not be held responsible in any exchange rate discrepancy. Please take note that all items will have to be denoted in Malaysian Ringgit.
1.15 If the traveller is not replying me, what can I do?
If a traveller isn’t responding to your messages, you may contact us at email@example.com.
We will attempt to contact the traveller on your behalf. Please allow 48 hours for a traveller to respond
if he/she is overseas because he/she may experience limited mobile data and/or Wi-Fi access.
If there is no response within a grace period of 7 days after the proposed delivery date of the traveller, please
contact us at firstname.lastname@example.org. BIBIT will cancel
the transaction and proceed with a full refund.
1.16 Can I request for perishable products?
Requesters may put up a request for perishable food products with short shelf-lives, or that require special
handling (i.e. refrigeration or freezing), but do so at their own risk. BIBIT will not compensate requesters
in the event these food products become unfit for consumption.
The term "perishable food" refers any food that may spoil or otherwise become unfit for human consumption because
of its nature, type or physical condition. Perishable food includes, but is not limited to, fresh or processed
meats, poultry, seafood, dairy products, bakery products, eggs in the shell, fresh fruits or vegetables and
foods that have been packaged, refrigerated or frozen.
If the requester opts for self-pick up from our office, please understand that BIBIT exercise full discretion
when handling these items. BIBIT may dispose items that we find expired or unfit for human consumption if
the requester does not collect it in time.
2.0 Posting Trips
2.1 How do I post a trip itinerary?
Once logged in as a registered user, you may begin posting your trips by clicking the “Post Trips!” button in the header. Fill in the Travel Itinerary to provide the details of your trip. In addition you may also post any Recommended Purchases items that you think it is worth to purchase from the country you are travelling. Recommended Purchases can be added on the Trip Itinerary page after you have posted your trip.
2.2 What are Recommended Purchases?
Travellers have the best idea which items are worth the most to buy from the country they are travelling to; or they themselves are planning to make such purchases and are getting bulk orders may make it all the cheaper! Post those Recommended Purchases so that buyers can instantly place their orders with you.
2.3 What happens after I post my trip?
Travellers may proceed to “Browse Requests!” page to search for open requests. You may agree to the price indicated by the requester to fulfill the request. If you do not think the price indicated is enough, please make a new offer instead. You may consider messaging the requester to discuss on the right price that both of you agree to. Please be aware that the price you offer should take into account any shipping costs, customs duty tax and/or GST tax to bring in the items.
Once approved by the requester and deposit has been collected by BIBIT, you can proceed to plan for these purchases. You
will be able to check/manage the requests that you are fulfilling in your Trip Itinerary page.
2.4 What happens after I post recommended purchases?
You will receive notification when the requester place an order and pay the deposit for the recommended purchases. You can proceed to plan for these purchases. You will be able to check/manage the requests that you are fulfilling in your Trip Itinerary page.
2.5 What are the different statuses in my Trip Itinerary?
|Trip Status||Details||Can you edit the trip itinerary details?||Can you cancel the trip?|
|Open for Request||The trip has not yet started, traveller is open for request||Yes, only when there is no request to fulfill||Yes, only when there is no request to fulfill|
|Closed||The trip has already ended and can no longer accept requests.||No||No|