Frequently Asked Questions

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1.0 Posting Request

1.1 How to post a request on BIBIT?
Once logged in as a registered user, you may begin posting request by clicking the “Post Requests!” button in the header. Fill in the Item Details (provide the most information to travellers for easier purchase), Country Details, Delivery of Item and Price Offered.

In Delivery of Item, you need to indicate the size of items and your delivery option (whether you prefer to self-collect or direct postage) for traveller’s reference.

Price Offered, please state the estimated purchase cost per item and the price you are willing to pay for each item. The price you are willing to pay should be inclusive of the reward to travellers, item cost and shipping cost.
1.2 What is the Request Summary?
This page will outline the details of your request. Please check the details and you have the option to make edits before creating the request.

The request summary also outlines the estimated price of your request with the service fee that we charge in order to keep the BIBIT platform running and to serve you better.
1.3 What happens after Order Request has been created?
Your Request will be assigned a unique Request Number and its status is currently Open.

From there, interested travellers who are willing to fulfil your request will make an offer on your request page. You have the option to accept/reject these offers. Once accepted, you may proceed to pay the deposit for your request.
1.4 How many request order status are there and what does it mean?
Request Order Status Details Can you edit the request? Can you cancel the request?
Open Request is open and currently awaiting travellers to make offer Yes Yes
Accepted Offer has been accepted by the requester, awaiting deposit payment Yes Yes
Deposit Paid Deposit has been paid and will be safe kept by BIBIT until item delivered No No
Item Posted Traveller has delivered the item, item is ready for collection No No
Completed Request has been fulfilled, request closed No No
1.5 What happens after I accepted an offer?
You will be prompted to make the deposit for the item which we at BIBIT will safe keep for you.
1.6 If I am interested in the item recommended by the traveller, how should I proceed?
You can place an order directly for the recommended purchases by clicking “I want this item!”. You are required to choose the delivery method and quantity you wish to purchase. You will be prompted to make the deposit for the item which we at BIBIT will safe keep for you.
1.7 When can I edit/cancel my request order?
You may refer to the chart at 1.4 to determine at which point of your request status you may make edits and cancellation.

If for any reason you will like to edit/cancel your Request after deposit has been paid, you may only do so after communicating with your traveller and reaching an agreement with him/her. If both parties agree to edit/cancel the request, you will need to send an email to support@bibit.com.my and we will proceed with the edit/refund. We will charge a standard bank processing fee to make the refund.
1.8 I have been waiting for a long time, why have there been no offers to my request?
At BIBIT, our platform tries its best to match all requests to the respective travellers. You may not receive any offer from travellers due to:
  1. Your willing to pay price may be too low to incentivize travellers
  2. Your item may be difficult to carry or find in the travelling country
  3. Your requests have not met the right traveller
1.9 How can I receive my item?
You can opt to self-pickup your items from our office at:
E-07-12, BLOCK E
SUNWAY GEO AVENUE, JALAN LAGOON SELATAN
SUNWAY SOUTH QUAY, SUNWAY CITY
47500 SUBANG JAYA, SELANGOR DARUL EHSAN

Please inform us when you are coming to pick up your item at +6013 3876794.

Alternatively, you may opt for your traveller to post your item.
1.10 How do I get my refund if I do not receive my item?
If you do not receive your item within a grace period of 7 days after the proposed delivery date of the traveller, please contact us at support@bibit.com.my . We will attempt to contact the traveller, investigate on the status of your request and once we determined that the traveller is unable to fulfill your request, you will be refunded the full amount of the deposit.
1.11 What if I receive the wrong items?
You may contact your traveller directly to enquire on this matter and see if any arrangements can be made. Please be reminded, you reserve the right to reject the item. If both parties come to an agreement and require further assistance (e.g. partial refund or change in request details), please contact us at support@bibit.com.my.

If you and the traveller are unable to come to an agreement and you wish to cancel the order, please make a report on the matter at support@bibit.com.my. BIBIT will cancel the request order when the wrongly purchased item is delivered back to us at our BIBIT office (cost of postage or delivery is borne by requester). We will then refund the money to you and return the wrongly purchased item back to the traveller without any monetary reimbursement.
1.12 If I choose to self-pickup from the BIBIT office, how long will BIBIT hold the item?
If the item remains uncollected within 7 days after the traveller delivers the item to our office, BIBIT will release the deposit payment to them. BIBIT will not attend to any disputes on the release of deposit after this period of 7 days.
If the item remains uncollected within 14 days of delivery from the traveller, BIBIT will dispose the item accordingly. If the requester requires a period of time longer than 14 days, please contact us at support@bibit.com.my.
1.13 Can I claim warranty from BIBIT with regard to my request?
BIBIT will not provide any form of warranty service to the requested items. Please refer to the original item’s manufacturing warranty and international claims policy.
1.14 Most items are denoted in foreign currency, how do I proceed?
Requesters will have to take account the foreign exchange rate and proceed to convert it back to Malaysian Ringgit when discussing the willing to pay price with the travellers. BIBIT will not be held responsible in any exchange rate discrepancy. Please take note that all items will have to be denoted in Malaysian Ringgit.
1.15 If the traveller is not replying me, what can I do?
If a traveller isn’t responding to your messages, you may contact us at support@bibit.com.my. We will attempt to contact the traveller on your behalf. Please allow 48 hours for a traveller to respond if he/she is overseas because he/she may experience limited mobile data and/or Wi-Fi access.

If there is no response within a grace period of 7 days after the proposed delivery date of the traveller, please contact us at support@bibit.com.my. BIBIT will cancel the transaction and proceed with a full refund.
1.16 Can I request for perishable products?
Requesters may put up a request for perishable food products with short shelf-lives, or that require special handling (i.e. refrigeration or freezing), but do so at their own risk. BIBIT will not compensate requesters in the event these food products become unfit for consumption.

The term "perishable food" refers any food that may spoil or otherwise become unfit for human consumption because of its nature, type or physical condition. Perishable food includes, but is not limited to, fresh or processed meats, poultry, seafood, dairy products, bakery products, eggs in the shell, fresh fruits or vegetables and foods that have been packaged, refrigerated or frozen.

If the requester opts for self-pick up from our office, please understand that BIBIT exercise full discretion when handling these items. BIBIT may dispose items that we find expired or unfit for human consumption if the requester does not collect it in time.

2.0 Posting Trips

2.1 How do I post a trip itinerary?
Once logged in as a registered user, you may begin posting your trips by clicking the “Post Trips!” button in the header. Fill in the Travel Itinerary to provide the details of your trip. In addition you may also post any Recommended Purchases items that you think it is worth to purchase from the country you are travelling. Recommended Purchases can be added on the Trip Itinerary page after you have posted your trip.
2.2 What are Recommended Purchases?
Travellers have the best idea which items are worth the most to buy from the country they are travelling to; or they themselves are planning to make such purchases and are getting bulk orders may make it all the cheaper! Post those Recommended Purchases so that buyers can instantly place their orders with you.
2.3 What happens after I post my trip?
Travellers may proceed to “Browse Requests!” page to search for open requests. You may agree to the price indicated by the requester to fulfill the request. If you do not think the price indicated is enough, please make a new offer instead. You may consider messaging the requester to discuss on the right price that both of you agree to. Please be aware that the price you offer should take into account any shipping costs, customs duty tax and/or GST tax to bring in the items.

Once approved by the requester and deposit has been collected by BIBIT, you can proceed to plan for these purchases. You will be able to check/manage the requests that you are fulfilling in your Trip Itinerary page.
2.4 What happens after I post recommended purchases?
You will receive notification when the requester place an order and pay the deposit for the recommended purchases. You can proceed to plan for these purchases. You will be able to check/manage the requests that you are fulfilling in your Trip Itinerary page.
2.5 What are the different statuses in my Trip Itinerary?
Trip Status Details Can you edit the trip itinerary details? Can you cancel the trip?
Open for Request The trip has not yet started, traveller is open for request Yes, only when there is no request to fulfill Yes, only when there is no request to fulfill
Closed The trip has already ended and can no longer accept requests. No No
2.6 As a traveller, how do I deliver the item to the requester?
If the requester chooses the self-pick up option, you will need to drop off or courier the item to the BIBIT office.

If the requester chooses the postage option, you will have to directly courier the item to the address indicated by the requester. You may check the address at the Trip Itinerary page. After you have couriered the item, the associated tracking number must be updated to indicate delivery.

Please be reminded only courier services with tracking number are allowed.
2.7 How do I, as a traveller, indicate the delivery of the items to the requesters?
For requests with self-pick up option, please indicate the “Request #” on each item before you proceed to the BIBIT office to ease the drop-off process. After you drop-off the items at our the BIBIT office, BIBIT will update the status of the request in the system and notify the requester that the items has been delivered to our office pending requester’s pick-up.

For postage, traveller will have to enter the Tracking Number of the delivery under the Travel Itinerary >Manage Requests page.
2.8 What if I am unable to fulfill the request?
Traveller can opt to cancel the request whereby the deposit has already been paid. However this will affect your delivery rating and unfavorable feedback from requester. BIBIT have a rating system for users to rate and review each other. This helps to improve trust and confidence when dealing with other users.

If you would like to appeal on your delivery rating, please contact BIBIT at support@bibit.com.my. BIBIT will evaluate all appeals under our own discretion.
2.9 What are the different elements that travellers that will be rated upon?
Travellers will be rated on three elements for their ratings:
  1. Percentage Request Completed
  2. User Ratings and User Reviews
  3. Number of Trips Completed
2.10 What security will I receive as a traveller before I purchase the items?
BIBIT will hold the requester’s deposit as a confirmation of their purchase. If the traveller fulfills all requirements of the request order, BIBIT will release the full payment to the traveller after 7 days of your delivery of the item, providing there are no disputes from the requester within these 7 days.

Feel secure when purchasing the items for the buyers without needing to worry about not receiving your payment!
2.11 What if I purchased the wrong item?
You may contact the requester directly to enquire on this matter and see if any arrangements can be made. Please be reminded, requester reserves the right to reject the item. If both parties come to an agreement and require further assistance (e.g. partial refund or change in request details), please contact us at support@bibit.com.my.

If you and the requester are unable to come to an agreement, please make a report on the matter at support@bibit.com.my. BIBIT will cancel the request when the wrongly purchased item is delivered back to us at our BIBIT office (cost of postage or delivery is borne by requester). We will then refund the money to the requester and return the wrongly purchased item back to the traveller without any monetary reimbursement.
2.12 Most items are denoted in foreign currency, how do I proceed?
Travellers will have to take account the foreign exchange rate and proceed to convert it back to Malaysian Ringgit when discussing the offer price with the requester. BIBIT will not be held responsible in any exchange rate discrepancy. Please take note that all transactions will have to be denoted in Malaysian Ringgit.

3.0 Request Disputes and Money Refunds

3.1 Perishable items and Food Items are spoilt when received, what can I do?
Requesters may put up a request for perishable food products with short shelf-lives, or that require special handling (i.e. refrigeration or freezing), but do so at their own risk. BIBIT will not compensate requesters in the event these food products become unfit for consumption.

The term "perishable food" refers any food that may spoil or otherwise become unfit for human consumption because of its nature, type or physical condition. Perishable food includes, but is not limited to, fresh or processed meats, poultry, seafood, dairy products, bakery products, eggs in the shell, fresh fruits or vegetables and foods that have been packaged, refrigerated or frozen.

If the requester opts for self-pick up from our office, please understand that BIBIT exercise full discretion when handling these items. BIBIT may dispose items that we find expired or unfit for human consumption if the requester does not collect it in time.
3.2 The item received is damaged or has imperfections. Do I get a full refund?
If the item you requested for is damaged, the requester may contact us at support@bibit.com.my. The traveller will be informed of the matter. BIBIT may proceed with a full refund or a partial refund depending on the degree of damage at BIBIT’s discretion. In the event of full refund, item will be returned to the traveller. The degree of damage warranting a full refund will be determined at BIBIT’s discretion. Minor imperfections that do not affect the functionality of the item will not warrant a refund, unless agreed upon by the traveller.

For packaged or boxed items, BIBIT will not proceed with any form of refund as long as the integrity of the contents is kept in place.

Once the item has been accepted or picked up by the requester from the BIBIT office, we will deem that the item was delivered in satisfactory condition. We encourage requesters to check and test the item on hand before accepting the item. BIBIT will not be able to assist in the case of a dispute if the requested-for item was accepted and collected, or if payment has been released to the traveller after the 7-day self-collection window.

For items sent via courier service, any disputes regarding damage have to be raised directly with BIBIT within 7 days of delivery by the traveller. BIBIT will release payment to the traveller after this 7-day period and once payment is released, BIBIT will not be able to assist in the case of a dispute.
3.3 I have every suspicion that the item I received is not genuine, what happens if the traveller purchases a fake/counterfeit/grey market items?
BIBIT does not possess the expertise in ascertaining the authenticity of products, onus is on the requester to seek the assessment of a qualified 3rd-party (e.g. authorized dealer). Such claims will be handled on a case-by-case basis and should there be sufficient evidence to suggest that the item purchased by the traveller is not authentic; BIBIT will proceed with a full refund. The item will subsequently be returned to the traveller.

Once the item has been accepted or picked up by the requester from the BIBIT office, we will deem that the item was delivered in satisfactory condition. We encourage requesters to check and test the item on hand before accepting the item. BIBIT will not be able to assist in the case of a dispute if the requested-for item was accepted and collected, or if payment has been released to the traveller after the 7-day self-collection window.

For items sent via courier service, any disputes regarding damage have to be raised directly with BIBIT within 7 days of delivery by the traveller. BIBIT will release payment to the traveller after this 7-day period and once payment is released, BIBIT will not be able to assist in the case of a dispute.
3.4 The traveller only managed to purchase a portion of my request. Can I get a partial refund?
You may communicate with your traveller directly to see if any arrangements can be made. In circumstances where a partial refund is required, the traveller will have to email us at support@bibit.com.my to cancel the request order. A notification will be sent to the traveller when it is done. The traveller will have to re-offer at the newly agreed price. You will then be able to review the changes submitted by the traveller before accepting or declining the re-offer.
3.4 Other disputes not mentioned above.
For all other disputes, please raise the matter on hand with an email to support@bibit.com.my and provide us the details:

  1. BIBIT Username
  2. Request Order Number
  3. Contact No and Personal Details
  4. Description of Dispute


BIBIT will handle each dispute on a case to case basis. All judgment from BIBIT with regard to any disputes will be fair and final.

4.0 Other Matters

4.1 Prohibited Items and Certain Item Restrictions
In accordance to the regulations as stated by the Royal Malaysian Customs Department, the following items (non-exhaustive and subject to change) are prohibited:

The following goods are absolutely prohibited from importation:

  • Reproduction of any currency note, bank note, or coin which are currently been issued in any country.
  • Indecent printings, paintings, photographs, books, cards, lithographic, engravings, films, video tapes, laser discs, color slides, computer disc and any other media.
  • Any device which intended to be prejudicial to the interest of Malaysia or unsuited with peace.
  • All genuses of Piranha fish.
  • Turtle eggs.
  • Cocoa pods, rambutans, pulasan, longan, and nam nam fruits from Philipines and Indonesia.
  • Intoxicating liquors containing more than 3.46 milligrams per liter in any lead or in any compound of copper.
  • Daggers and flick knives.
  • Broadcast receivers capable of receiving radio communication within the ranges (68 - 87) MHz and (108 - 174) MHz
  • Sodium arsenate.
  • Cloth bearing the imprint or duplicate of any verses of the Quran.
  • Pen, pencil, and other articles resembling syringes.
  • Poisonous chemical
  • Lightning arresters containing radioactive material.


The importations of goods specified below are prohibited except under an import licence or permit from relevant authorities:

  • Egg in the shells.
  • Any meat, bones, hide, skin, hoofs, horns, offal or any part of the animals and Poultry.
  • Live animals-primates including ape, monkey, lemur, galago, potto, and others.
  • Explosives and Fireworks
  • Imitation arms, toy gun / pistols.
  • Imitation hand grenades.
  • Arms and ammunition other than personal arms ammunition imported by bona fide traveller.
  • Bullet proof vests, steel helmets and other articles of clothing as protection against attack.
  • Soil and pests including live insects, rats, snails, and cultures of plant disease causing organisms.
  • Safety helmets (except as worn by motorcyclists or motorcycle pillion riders).
  • Video machines excluding game watches and video games for use with television receiver.
  • Motor vehicles.
  • Batik sarong.
  • Rice and padi including rice products.
  • Equipment to be connected to a public telecommunication network.
  • Radio communication being used for telecommunication in the frequency lower than 3000 GHz.
  • Saccharin and its salt.
  • Parabola antenna for outdoor use.
  • Pests and organisms which are capable of being injurious to plants.
  • Live fish.
  • Animal oils and fats.
  • Plants include parts and plant products.
  • Household and agricultural pesticides.
  • Electric domestic equipments that use 50 volt or 120 volt Dc or more
  • Toxic and/or hazardous wastes.
  • Corals, alive or dead.
  • Apparatus/equipment for the brewing of beer in the home.
  • Pharmaceutical products
4.2 Illicit Drugs
THE PUNISHMENT FOR DRUG TRAFFICKING IS DEATH BY HANGING.

Import and export of illicit drugs (eg: morphine, heroine, candu, marijuana, etc.) are strictly prohibited. Prescribed drugs can only be imported into or exported from the country by virtue of a licence issued by the Ministry of Health, Malaysia.

For a comprehensive list of items or if you are generally unsure, please visit http://www.customs.gov.my/en/tp/pages/tp_ie.aspx. BIBIT reserves the right to remove any listing deemed to have breached the law of the Royal Malaysian Custom Department with regard to items requested/items recommended.
4.3 Customs Duty and Good and Service Tax (GST) declaration
Travellers will be held responsible to declare all items that are subject to customs duty tax and/or GST tax. BIBIT will not be liable to compensate and take any responsibility with regard to the items that travellers bring into the country. For more information, please refer to the links that we have attached below:

4.4 How do I deposit or collect items at the BIBIT office?
When reaching the BIBIT office, users will have to login to their BIBIT account. BIBIT will then verify the Request # of the items that they would like to deliver/pickup. To expedite the whole process, please have all the necessary details ready such as Request # and account username.
4.5 Can another person act on my behalf to deposit/pickup items?
Any user who wishes to have a proxy to pick-up items for them must inform us the name(as per IC) of the proxy that will collect the items. The proxy have to provide us the unique Request Number and show us proof of identity such as IC upon collection.
4.6 Inappropriate Listings rand Unwarranted User Behavior
BIBIT will not tolerate any indications of inappropriate or indecent acts relating to listing of request orders/recommendations or interaction with other users on the platform. BIBIT will act in the strictest to ban or remove users who have been reported for these problems.

Inappropriate Request Order
Listings (request orders/purchase recommendations) which are deemed, but not limited to, items that are offensive, misleading, indecent and illegal in nature will be removed without notification entirely at BIBIT’s discretion. We urge users who report such listings to us at support@bibit.com.my as and when seen on the platform.


Unwarranted User Behavior
User interactions (especially through direct messaging) on our platform must conform to a healthy and respectful environment. Any user that is deemed to be offensive, harassful, toxic in nature and intrude upon other user’s rights; users who are reported with evidence shall be subject to an initial warning. Repeated offence shall result in termination of the users account and any outstanding records (ratings, reviews, order history, BIBIT credit) will be terminated alongside.
4.7 Bypassing the BIBIT web platform for personal dealings
BIBIT will not be held responsible for any external dealings that users may have with one another. We encourage all users to keep all communications and transactions with the BIBIT platform so that we may mediate any disputes should it arises. We will not entertain any disputes for transactions that do not arise from our platform.
4.8 Other problems relating to account or website error
Please feel free to call us or email us directly at support@bibit.com.my.

5.0 Service Fees

5.1 What is the service fee?
We charge a one-time service fee of 4% (with a minimum charge of RM3) on a tiered basis for any transactions lower than RM 500. The service fee then revises for 3.5% for less than RM1,500; 3.0% for less than RM2,500; 2.5% for any transaction value more than RM2,500.
5.2 How is the service fee calculated?
It is calculated based on the agreed price for the request. The total price you have to pay is the agreed price plus the service fee (Total price paid = Agreed price + Service fee).
5.3 Why do you charge a service fee?
This is the fee that BIBIT charges in order to keep our platform running, provide you with customer support and pay for any transaction fees.
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